Tesco Interview Questions (14 Questions + Answers)

practical psychology logo
Published by:
Practical Psychology

Are you preparing for a job interview at Tesco?

If so, you're probably curious about what questions you'll be asked and how to answer them. Here are common ALDI interview questions and answers to help you prepare for your interview.

1) Can you share a little about yourself?

Tesco Job Interview Questions

This is the first question you’ll likely encounter during a Tesco interview. Provide a concise and relevant overview of your professional background and personal qualities, particularly highlighting aspects that are relevant to a retail environment.

Sample answer:

“I’m currently a marketing student at [Your University], where I’ve been focusing on consumer behavior and retail marketing strategies. Over the past two years, I’ve worked part-time in a local café, where I developed strong customer service skills, including handling customer inquiries, managing transactions, and working under pressure during busy periods. My interest in retail has grown through my studies and work experience, particularly in understanding how to meet customer needs effectively. I’m drawn to Tesco because of its reputation for excellent customer service and innovation in the retail sector. I’m a quick learner and thrive in team environments, qualities I believe are essential for success at Tesco. My goal is to apply my academic knowledge and customer service experience in a dynamic retail setting, contributing positively to the Tesco team while further developing my skills.”

This response provides a clear picture of who you are professionally, why you're interested in the position at Tesco, and how your background and interests align with the role.

2) Tell me about your work experience

Focus on sharing details from your previous roles that demonstrate skills and qualities valued in a retail setting, such as customer service, teamwork, and adaptability.

Sample answer:

“In my most recent role as a customer service assistant at [Previous Company], I was responsible for assisting customers with their inquiries, handling transactions, and ensuring a positive shopping experience. This role honed my customer service skills and taught me the importance of responding effectively to diverse customer needs. Prior to that, I worked at [Another Company], where I was part of a team managing inventory and stock levels. This experience developed my organizational skills and attention to detail, both of which are essential in a retail environment. A significant challenge I faced was during a particularly busy holiday season when we were short-staffed. I took the initiative to streamline our workflow and coordinate more closely with my team, which helped us manage the increased workload effectively. These experiences have not only enhanced my customer service and teamwork skills but also taught me how to maintain efficiency and composure under pressure. I believe these skills are directly transferable to the role at Tesco, and I’m excited about the opportunity to bring my background and enthusiasm to your team.”

This response gives a clear and concise overview of your work experience, focusing on aspects that are most relevant to the retail sector and the specific position at Tesco.

3) What transferable skills do you have?

When answering this question, focus on the skills you've developed in previous roles or experiences that are applicable to the retail environment.

Sample answer:

“I have several transferable skills that I believe would be valuable in a retail role at Tesco. In my previous job as a customer service representative, I developed strong communication skills by interacting with a diverse range of customers, addressing their inquiries, and resolving issues. This experience has taught me the importance of clear and empathetic communication, which is essential in retail for providing excellent customer service. Also, I have honed my problem-solving skills, often having to think on my feet to find solutions for customer problems, a skill that is crucial in a dynamic retail environment. Working on various team projects, I’ve also built strong teamwork and collaboration skills. I’m adept at managing my time efficiently, a skill that's vital for handling the fast-paced nature of retail work. I’m confident that these skills, along with my adaptability and eagerness to learn, will enable me to quickly become a valuable member of the Tesco team.”

This response demonstrates a clear understanding of how your existing skills are applicable to the retail sector, showing that you are well-prepared for a role at Tesco.

4) Why do you want a job at Tesco?

When answering this question, it's important to demonstrate your enthusiasm for the role and an understanding of what makes Tesco a unique employer.

Sample answer:

“I want to work at Tesco because it's a respected leader in the retail sector, known for its commitment to quality and customer service. I've always been impressed with Tesco's ability to evolve and innovate, particularly in terms of sustainability and community involvement, which aligns with my personal values. My positive experiences as a Tesco customer have given me an appreciation for the company's dedication to its customers. Also, Tesco’s reputation for offering its employees opportunities for growth and development is particularly appealing to me. I’m excited about the prospect of joining a team that values hard work and innovation and believe my skills in customer service and teamwork make me well-suited for this role. I am enthusiastic about the opportunity to contribute to such a dynamic and forward-thinking company.”

This response demonstrates a well-rounded understanding of Tesco as a company, shows that you align with their values, and highlights your eagerness to be part of their team.

5) What do you know about Tesco?

It's important to show that you've done your research on the company. This question tests your knowledge of Tesco's background, its market position, and its values.

Sample answer

“Tesco, as one of the UK’s leading retailers, has a rich history dating back to 1919, growing from a simple market stall to an international supermarket chain. It’s well-known for its wide range of products, including groceries, clothing, and household goods. I admire Tesco’s commitment to sustainability and community involvement, which reflects its dedication to not just business success but also making a positive impact. Recently, I’ve been impressed by Tesco’s expansion into online retailing, adapting to consumer needs. As a regular customer, I’ve always appreciated Tesco’s focus on customer satisfaction, and its broad product range has made it a go-to for diverse shopping needs.”

This response demonstrates a well-rounded knowledge of Tesco, showing that you have done your research and understand the company's background, values, and current position in the market.

6) Tell me about a time you received excellent customer service and how that made you feel

When answering this question, choose an example that genuinely impressed you and clearly articulate the impact it had on your experience.

Sample answer:

“I had a memorable experience at an electronics store last year. I was looking for a specific gadget, but I wasn't sure about its specifications or compatibility with my existing devices. One of the staff members noticed my confusion and approached me proactively. They were incredibly knowledgeable, patiently explaining the features and even demonstrating how the gadget worked. What really stood out was their willingness to spend time answering all my questions without any pressure to make a purchase. This made me feel valued and respected as a customer. Their dedication to helping me, rather than just making a sale, left a lasting impression. It's the kind of positive and informative experience I think is paramount in retail and something I see mirrored in Tesco's approach to customer service. It showed me the importance of understanding customer needs and offering genuine assistance, which is something I aim to emulate in my own role.”

This response demonstrates your appreciation for high-quality customer service and shows that you understand the impact of such service on customer experience, which is crucial in a retail setting like Tesco.

7) Tell me about a time you went above and beyond for a customer

For this question, choose a specific example that highlights your dedication to customer service. Use the STAR method (Situation, Task, Action, Result) to structure your response.

Sample answer:

“Last year, while working as a sales assistant at [Previous Job], a customer came in looking for a specific item that we had just run out of. The item was a gift, and they seemed really disappointed about not being able to find it. Understanding their situation, I checked our system and found that another store nearby had it in stock. I called the store to confirm and asked them to reserve the item. Then, I provided the customer with the store’s address and made sure they had all the necessary information to pick it up. The customer was extremely grateful and later came back to thank me personally, mentioning they had successfully gotten the gift. This experience reinforced the importance of proactive problem-solving and empathy in customer service. It showed me that going the extra mile not only solves the immediate issue but also builds customer loyalty and satisfaction, which is something I strive to bring to my role at Tesco.”

This response effectively demonstrates your commitment to exceptional customer service and your ability to think creatively and empathetically to meet customer needs.

8) Tell me about a time you worked in a team and the role you played in busy times such as Christmas and Easter

When answering this question, focus on demonstrating your teamwork skills, ability to handle high-pressure situations, and adaptability.

Sample answer:

“During last Christmas at my previous job in retail, our team faced the challenge of managing a significant increase in customer traffic and ensuring all holiday-specific products were readily available. As part of the team, my role was to assist in efficient stock management and provide prompt customer service. I coordinated closely with my colleagues to restock shelves quickly and assisted in setting up special holiday displays. During peak hours, I focused on helping customers find products and answering their queries to ensure a smooth shopping experience. Our team worked cohesively to handle the rush, and as a result, we received commendable feedback from customers for our efficiency and helpfulness. Our manager praised us for maintaining high service standards despite the increased workload. This experience taught me the importance of clear communication, teamwork, and staying organized under pressure, skills I believe are vital for a fast-paced environment like Tesco during busy periods.”

This response demonstrates your teamwork skills, ability to work under pressure and your understanding of the importance of maintaining high standards of customer service during peak retail periods.

9) Tell me about a time you had an upset customer and how you dealt with them

Use the STAR method to structure your response. It’s important to choose an example that demonstrates your customer service skills and ability to handle challenging situations.

Sample answer:

“In my previous role at a bookstore, I once had a customer who was upset because a book they wanted wasn’t in stock. They were quite frustrated as it was a gift. I calmly listened to their concerns, showing empathy for their situation. I then checked our system and found that the book was available at another store nearby. I offered to have the book reserved and arranged for them to pick it up at that location. I also provided a small discount on their next purchase as a gesture of goodwill. The customer was relieved and appreciative of the extra effort. They left the store satisfied and later gave positive feedback to my manager about the experience. This situation reinforced the importance of active listening, empathy, and proactive problem-solving in customer service. It’s an approach I plan to continue at Tesco, where customer satisfaction is a top priority.”

This response illustrates your ability to effectively handle upset customers by being empathetic, proactive, and solution-oriented, which are crucial skills in any customer-facing role, especially in a retail environment like Tesco.

10) What’s your opinion about being inclusive toward disabled people?

This is a question that has been appearing more in Tesco interviews, so it’s important to prepare for this one. Express a strong and positive stance on inclusivity and diversity.

Your response should reflect an understanding of the importance of creating an accessible and welcoming environment for everyone, including individuals with disabilities.

Sample answer:

“I strongly believe in the importance of being inclusive toward disabled people. It’s a fundamental aspect of respecting individual rights and promoting equality. Accessibility is key, not just in terms of physical access to facilities but also in ensuring services are inclusive and considerate of diverse needs. I value the unique perspectives and experiences that people with disabilities bring to any community or workplace. They enrich our understanding and contribute significantly to various aspects of life. I appreciate that Tesco is committed to diversity and inclusivity, and I’m eager to support and contribute to these values. In my previous role, I worked on improving accessibility in our workspace, which was not only rewarding but also an eye-opening experience about the practical challenges faced by people with disabilities. It’s something I’m passionate about continuing in my role at Tesco.”

This response shows that you understand and value inclusivity and are aligned with Tesco’s ethos regarding the treatment and inclusion of disabled individuals.

11) What’s your biggest accomplishment?

When answering this question, choose an achievement that showcases skills and qualities relevant to the role you’re applying for.

Sample answer:

“One of my biggest accomplishments was while working as a sales associate at [Previous Company], where I was responsible for managing the seasonal promotions area. I noticed that despite having high-quality products, our customer engagement with these promotions was lower than expected. I took the initiative to analyze customer flow and redesigned the layout for better visibility and accessibility. I also trained my team on key product features to provide better customer assistance. As a result, we saw a 40% increase in sales for the promotional items. This achievement was particularly rewarding because it demonstrated my ability to identify opportunities for improvement, take initiative, and lead a team effort. It taught me the importance of understanding customer behavior and being proactive, skills I believe are crucial for success at Tesco.”

This response effectively showcases your initiative, problem-solving skills, and impact on business outcomes, all of which are important in a retail context like Tesco.

12) What department would you like to work in?

When answering this question, it's important to show that you've thought about where your skills and interests would be best utilized within the store.

Sample answer:

“I would be most interested in working in the customer service department, as I have a strong background in customer relations from my previous job at [Previous Company]. I enjoy interacting with customers, addressing their queries, and ensuring they have a positive shopping experience. I believe my communication skills and problem-solving abilities would be well-suited for this department. However, I am adaptable and open to working in other departments as well, as I understand the importance of being versatile in a retail environment. Ultimately, my goal is to contribute to Tesco’s commitment to excellent customer service, regardless of the department I work in.”

This response shows that you have a clear preference based on your skills and experience but are also flexible and understand the broader goals of Tesco as a customer-focused retailer.

13) What is your availability?

There’s no right or wrong answer to this question, so be clear and honest about the times and days you can consistently work. However, Tesco would prefer someone with more availability.

Sample answer:

“I am currently available to work on weekdays from 3 PM to closing, and I have open availability on weekends. I have classes during the morning on weekdays, so my mornings are not free. However, my schedule is flexible, and I can often take on additional shifts with advance notice, especially during school breaks. I am also willing to work different types of shifts, including early mornings or late evenings, to accommodate the needs of the store. I’m committed to being a reliable and adaptable team member at Tesco.”

This response gives a clear understanding of your availability, demonstrating that you’ve thoughtfully considered how to balance the job with other commitments, and shows a flexible, team-oriented approach.

14) Do you need any reasonable adjustments?

Be clear and honest about any accommodations you might require to perform your job well. This question is asked to ensure that the workplace is inclusive and accessible to all employees, including those with disabilities or other needs.

Sample answer if you need adjustments:

“Yes, I do require some reasonable adjustments due to my hearing impairment. Specifically, I would benefit from having access to a text-to-speech software on a computer for tasks that require extensive phone use. This would greatly assist me in communicating effectively with customers and team members. I'm happy to discuss these adjustments further to find solutions that work within the Tesco team environment.”

Sample answer if you don’t need adjustments:

“I don’t require any specific adjustments at this time, but I appreciate Tesco’s commitment to creating an inclusive and accessible workplace. It’s reassuring to know that the company supports its employees’ diverse needs.”

In both responses, you are providing the necessary information to help the employer understand your needs, while also expressing your readiness to be part of the Tesco team.

What to expect in the interview

Tesco interviews aren’t structured for specific roles as staff are expected to be prepared to honor any reasonable request. This can mean helping out in other departments.

Based on the experience of a Tesco employee, the interview was more of a “chat on the phone” rather than a formal interview. The interviewer just asked him questions about himself and his availability during the interview.

Another Tesco employee said he only needed to answer 3 questions, which were:

  • Tell me about your work experience and what transferable skills you have.
  • Tell me about a time when you did exceptional customer service.
  • What’s your biggest accomplishment?

Expect an easy interview. Your availability is the most important thing to consider. Several people told me that Tesco had changed their interview process and made it simpler. 

It's important to note, however, that these experiences might not be typical of all interviews. For instance, one Tesco employee mentioned his interview had 12 questions and lasted 45 minutes.

The interview process varies depending on your location and who’s interviewing you, so prepare yourself with all the possible answers to ace your interview.

Understand the interviewer’s point of view

Preparing for a Tesco interview involves understanding what the interviewer is looking for. Here are key factors hiring managers consider when deciding on candidates:

1. Someone ready to offer a helping hand. Tesco values someone who's proactive in offering assistance. This could be in situations like helping to clean up a spill, offering to help someone who dropped a pallet of goods, or providing extra guidance to a new colleague.

2. Someone with reasonable availability. Assuming you’re willing to work full time, tell them that you're available to work in the evenings and on weekends. Also, emphasize your ability to work during school holidays, a time when it often gets very busy.

3. Someone who can work within a team. Your ability to work well in a team is crucial. Depending on the role, questions might vary, but you can expect to discuss your team experience, customer service skills, handling of different scenarios, and your future aspirations.

Remember, Tesco interviews consist of general team-based, target-based, and customer-based questions. Consider these three things and you’re already ahead of the other candidates.

Most interviewers were good at adapting the standard questions to your education, instead of your previous job history. Don't be nervous! Just smile and be your most positive self.

Reference this article:

Practical Psychology. (2023, November). Tesco Interview Questions (14 Questions + Answers). Retrieved from https://practicalpie.com/tesco-interview-questions/.

About The Author

Photo of author