Are you preparing for a job interview at Subway? If so, you're probably wondering what kind of questions you'll be asked and how to answer them.
This article will help you learn what to expect and how to understand the interviewer’s point of view. I’ve also included some insights from Subway employees who nailed their interviews.
1) Why do you want to work at Subway?
Focus on highlighting your enthusiasm for the brand, the products, and how the job aligns with your career goals or personal development.
It's important to show that you've done your homework about Subway and that you're not just looking for any job but are interested in contributing to Subway in particular.
Sample answer:
"I want to work at Subway because I admire its commitment to providing healthy, customizable meal options and its emphasis on freshness and customer satisfaction. I'm passionate about food and nutrition, and I'm eager to contribute to a team that values quality and service. Furthermore, Subway's focus on community involvement resonates with me, and I'm excited about the opportunity to grow my skills in a supportive and dynamic environment."
This answer is effective because it shows an understanding of Subway's brand values (health, customization, community involvement). It also aligns your personal interests (food, nutrition) with the company's focus, indicating a natural fit.
2) Have you eaten at Subway before, if so what is your favorite sandwich?
When answering this question, it's crucial to be genuine.
This question gives you the opportunity to demonstrate your familiarity with the brand's products and your enthusiasm for what Subway offers. It's a chance to show that you're not just looking for any job but are interested in Subway specifically.
Share a personal preference and, if possible, mention a detail or two about why that particular sandwich stands out to you. This can help convey your passion for food and customer experience.
Sample answer:
"Yes, I've eaten at Subway many times, and my favorite sandwich is the Turkey Breast on whole wheat bread. I appreciate its simplicity and the balance of flavors, especially when paired with spinach, cucumbers, and a touch of honey mustard. It reflects my preference for fresh, wholesome ingredients and demonstrates Subway's ability to cater to a variety of dietary preferences. This sandwich exemplifies why I admire Subway's commitment to freshness and customization."
This answer is effective because it confirms personal experience with the brand, showing genuine interest. It also specifies a favorite sandwich, indicating familiarity with the menu.
3) What do you like about this particular Subway location?
This question tests your observational skills and shows whether you've taken the time to understand the unique attributes of the location where you're applying. It's an opportunity to demonstrate your attention to detail and your potential as a proactive and observant employee.
Mention specific aspects that make this location stand out to you. This could include its convenience, the staff's friendliness, the store's cleanliness, or how it engages with the community.
Sample answer:
"I appreciate this Subway location for its welcoming atmosphere and exceptional cleanliness. Every time I visit, I'm greeted with a smile, which makes the dining experience very pleasant. Also, I've noticed this location's involvement in local community events, which I believe is important for building customer relationships and supporting the neighborhood. It aligns with my values of community service and customer engagement, making me excited about the opportunity to contribute to this team."
This is an excellent response because it identifies specific qualities (welcoming atmosphere, cleanliness, community involvement) that make the location unique. It also demonstrates observational skills and attention to detail, qualities valuable in any employee
4) What motivates you?
Focus on intrinsic and extrinsic factors that drive you to perform at your best.
Intrinsic motivation could include personal growth, a passion for the industry, or the satisfaction of achieving goals. Extrinsic motivation might involve teamwork, recognition, or contributing to something larger than yourself. It's important to align your motivations with the values and goals of the company, showing how your personal drive can contribute to their success.
Sample answer:
"What motivates me most is the opportunity to learn and grow within a supportive team environment. I'm driven by the challenge of meeting and exceeding customer expectations, and I thrive in settings where I can continuously improve my skills. At Subway, I see the chance to develop my expertise in food service and customer interaction, contributing to a brand known for quality and innovation. Recognition for hard work and the chance to advance within the company also motivate me, as they signify personal and professional growth."
This answer is effective because it mentions both personal growth and teamwork, intrinsic factors that are universally respected and align well with Subway's focus on community and quality service.
5) How would you define excellent customer service?
Excellent customer service means meeting or exceeding the expectations of customers, making them feel valued and respected, and ensuring they leave satisfied with their experience.
Focus on aspects that contribute to a positive and memorable customer experience. Highlight the importance of attentiveness, personalized service, efficiency, and a friendly attitude.
Sample answer:
"Excellent customer service is about creating a welcoming environment where customers feel valued and understood. It involves listening attentively to their needs, providing personalized recommendations, and ensuring a quick and accurate service. To me, it also means going the extra mile to exceed expectations, whether that's through a warm greeting, remembering regular customers' preferences, or handling any concerns with empathy and efficiency. It's about making every interaction memorable, ensuring customers leave happier than when they arrived, and encouraging them to return."
This is an excellent response because it focuses on the outcome of customer service: leaving customers happier and encouraging repeat business, aligning with business goals of customer satisfaction and loyalty.
6) How would you deal with an upset customer?
It's important to convey that you can remain calm and professional, listen actively to the customer's concerns, and work towards a satisfactory resolution.
Showing that you understand the impact of customer service on a brand's reputation and the importance of turning a negative experience into a positive one is key.
Sample answer:
"If faced with an upset customer, my first step would be to listen actively and empathetically, acknowledging their feelings and the issue at hand. I believe in maintaining a calm and professional demeanor, ensuring the customer feels heard and understood. I would then clarify the problem to ensure I fully understand it, offer a sincere apology for any inconvenience caused, and work swiftly to find a resolution that meets their needs and adheres to Subway's policies. Following up to ensure their satisfaction with the resolution is also crucial, as it shows commitment to excellent service."
This answer is effective because it emphasizes active listening and empathy, showing an understanding of the customer's perspective and feelings.
7) How would you stay calm during rush hour?
Demonstrating that you can keep a positive attitude and focus on providing excellent customer service, even during the busiest times, will show potential employers that you are well-suited for the fast-paced environment.
It's important to convey your ability to handle stress and maintain efficiency under pressure. Mention techniques such as staying organized, prioritizing tasks, and using positive self-talk or breathing exercises to remain calm.
Sample answer:
"During rush hour, I stay calm by focusing on efficiency and organization. I prioritize tasks to ensure the most critical duties are completed first and use clear communication with my team to distribute workload effectively. Staying mindful of my breathing helps me maintain composure, and I always keep a positive attitude, remembering that rush hour is an opportunity to demonstrate our team's capability and commitment to customer service. I believe in supporting my colleagues and seeking support when needed, ensuring we all succeed together."
This is a golden response because it reframes rush hour as an opportunity, demonstrating a positive and proactive approach to challenges, which is appealing to employers looking for resilient and adaptable employees.
8) Do you have any expectations about your colleagues when on a shift?
iI's crucial to focus on qualities that foster a positive and productive work environment. Mention expectations like reliability, communication, teamwork, and mutual respect.
These qualities are essential for ensuring that the team functions efficiently and that the workplace is positive and supportive.
Sample answer:
"My expectations for colleagues during a shift center around reliability, open communication, teamwork, and respect. I believe it's essential for everyone to be dependable, arriving on time and ready to work, which ensures smooth operations. Open communication is crucial for solving problems quickly and efficiently. I value teamwork because it allows us to support each other and deliver the best possible service to our customers. Lastly, mutual respect fosters a positive and inclusive work environment. I'm committed to being a team member who embodies these qualities."
This answer is effective because it identifies key qualities (reliability, communication, teamwork, respect) that contribute to a successful team, showing an understanding of workplace dynamics.
9) Do you have experience working with customers?
For this question, highlight any direct customer service experience you have, whether in retail, food service, or any other field that required interaction with customers.
If you have specific examples of how you've provided excellent service or resolved customer issues, mention them. If you don't have direct experience, focus on transferable skills such as communication, patience, and problem-solving that are relevant to customer service.
Sample answer:
"Yes, I have experience working with customers from my time as a sales associate at a clothing store. In that role, I assisted customers in finding products that met their needs, handled checkout processes, and resolved any concerns they had with their purchases. I prided myself on creating a welcoming environment for every customer who walked in, ensuring they left satisfied. This experience taught me the importance of active listening, empathy, and clear communication in providing top-notch customer service."
This is an excellent response because it mentions skills developed (listening, empathy, communication), which are crucial for success in any customer-facing role, indicating readiness to apply these skills at Subway.
10) If a customer came into this location, how would you greet them?
It's important to demonstrate enthusiasm, warmth, and professionalism. Your greeting should convey a welcoming atmosphere, showing that you're attentive and ready to help.
Mentioning a smile, eye contact, and a personalized touch, if appropriate, can illustrate your understanding of positive customer interactions.
Sample answer:
"As soon as a customer enters the Subway location, I would greet them with a warm smile and make eye contact to convey friendliness and openness. I'd say, 'Welcome to Subway! How are you today?' This greeting is inviting and personal, making the customer feel valued right from the start. If it's not too busy, I'd follow up with, 'What can I make for you today?' or 'Have you tried our special of the day?' to initiate conversation and show eagerness to serve."
Two reasons why this response is effective.
First, it includes a personalized greeting, which helps to establish a friendly atmosphere and shows genuine interest in the customer's well-being.
Second, it suggests initiating further conversation, indicating readiness to engage with the customer and provide assistance, enhancing the customer service experience.
11) Are you comfortable with multi-tasking?
To show that you can work well under pressure, affirm your capability and provide examples that demonstrate your multi-tasking skills in action. Highlight how you prioritize tasks, maintain organization, and ensure accuracy while handling multiple responsibilities.
Sample answer:
"Yes, I am comfortable with multi-tasking and consider it one of my strengths. In my previous role as a library assistant, I often had to juggle various tasks simultaneously, such as assisting patrons, organizing book returns, and answering phone inquiries. I prioritize tasks based on urgency and complexity, stay organized with lists and schedules, and keep a calm, focused mindset. This approach allows me to handle multiple responsibilities efficiently without compromising on quality or service."
This answer is effective because it outlines the strategy used for effective multi-tasking (prioritizing tasks, staying organized, maintaining calm), showing a thoughtful approach to managing workload.
12) Do you have a current food handler’s card?
Be straightforward. If you do, confirm that you have it and mention any relevant details, like when you obtained it. If you don't, express your willingness to obtain one promptly and highlight any steps you're already taking towards it.
This shows your commitment to meeting the job requirements and maintaining food safety standards.
Sample answer:
"I currently do not have a food handler's card, but I understand the importance of food safety and hygiene in the food service industry. I've already researched the requirements and found a local course I can enroll in immediately. I'm committed to completing this certification as quickly as possible to ensure I meet Subway's standards for food safety and customer health. I'm eager to take this step as part of my preparation for working at Subway."
This answer is effective because it acknowledges the current lack of certification but immediately shifts focus to proactive steps being taken to rectify this.
13) Are you looking for a full-time or part-time job?
Be clear and honest about your availability and how it aligns with your personal and professional goals.
If your availability changes at different times of the year (e.g., due to schooling), mention this flexibility. It's also helpful to express your willingness to be adaptable within the constraints of your personal schedule.
Sample answer:
"I am currently looking for a part-time position that allows me to balance my studies with work. I'm available to work evenings and weekends, which I believe fits well with Subway's needs, especially during busy hours. During school holidays, I'm open to increasing my hours to full-time if needed. I'm eager to contribute to the team and grow my skills in customer service and food preparation while managing my academic commitments."
Not only does this response clearly state your current job preference (part-time) and availability (evenings and weekends), it also mentions flexibility to work more hours during school holidays, showing adaptability and a willingness to meet the employer's needs.
14) What hours are you available?
Be specific and honest about your availability.
Clearly outline the days and times you can work, and if your availability might change in the future (for example, due to school or other obligations), mention this as well.
Demonstrating flexibility within your available hours can also be advantageous.
Sample answer:
"I am available to work weekday afternoons from 2 PM to 8 PM and can work full days on weekends. I have classes in the mornings during the week, but my afternoons and weekends are entirely open. Also, I'm flexible with my hours and willing to cover shifts if needed, especially with advance notice. During school breaks or holidays, my availability expands, and I can work additional shifts or adjust my hours to meet the store's needs."
This answer is effective because it specifies exact times of availability, which helps the employer plan and understand when you can contribute to the workforce.
What to wear to a Subway job interview to get hired
For a Subway job interview, it's best to aim for a smart casual look that is neat and professional, without being overly formal. This balance demonstrates respect for the interview process while aligning with the generally relaxed and friendly atmosphere of Subway stores.
For men, this could mean wearing khaki pants or clean, non-ripped jeans with a polo shirt or a button-down shirt. Women could opt for similar trousers or a skirt at knee-length with a nice blouse.
Shoes should be closed-toe and clean; sneakers are acceptable if they are in good condition, but avoid overly casual flip-flops or sandals. It's important to ensure your clothes are well-ironed and your overall appearance is tidy, including your hair and nails.
This attire suggests that you are serious about the job opportunity and ready to present yourself as a professional team member who can contribute positively to the store's environment.
What to expect from a Subway job interview
According to many Subway employees, their job interviews were relatively short and quite casual, focusing mainly on their availability and similar topics. Unlike other interviews, the interviewers didn't delve into questions that require examples of past actions or experiences.
My friend said that his second interview was so brief that he only realized he got the job when they asked about uniform sizes.
It seemed they weren't overly concerned with personality aspects. (Of course, maintaining professionalism and politeness is essential, but sharing "accomplishments" or similar details didn't appear necessary.)
The questions were primarily aimed at understanding if the candidate was involved in any other activities, like schooling, and the specific days they were occupied. The interviewers were interested in knowing the candidate’s openness to working different shifts—day, mid, or night.
Other questions you may encounter include how far you live from the workplace, your available hours on specific days, whether you'd be flexible with schedule changes made by the manager, and your mode of transportation.
In essence, the interview questions were designed to assess your availability and reliability, ensuring they align with the shifts the manager needs to fill.
Understanding the interviewer’s point of view
During a Subway job interview, the interviewer is typically looking for candidates who exhibit traits that align with the company's values and operational needs.
The top three traits they often seek are:
Someone who thrives in making customers happy: An ability to engage positively with customers, showing enthusiasm, patience, and a genuine desire to meet their needs. Subway prides itself on delivering a high level of customer satisfaction, so showing that you can handle customer queries, complaints, and orders with a positive attitude and efficiency is crucial.
Someone who can work in a team: The fast-paced environment of Subway requires employees to work closely with each other to manage tasks efficiently. Interviewers look for candidates who can demonstrate an ability to work well in a team, communicate effectively, and support their colleagues to ensure smooth operations and a positive work environment.
A quick-learner: Given the varied tasks involved in a Subway role—from food preparation and maintaining cleanliness to handling transactions and managing inventory—candidates need to be adaptable and quick learners. The ability to pick up new skills, adhere to Subway's standards, and adjust to varying workloads or customer demands is highly valued.
Exhibiting these traits during your interview—through examples of past experiences, your manner of answering questions, and how you present yourself—can significantly increase your chances of making a positive impression and securing a position at Subway.
