Are you preparing for a job interview at Morrisons?
I asked some Morrisons employees about their job interview experiences and managed to gather common questions, along with their answers, to help you ace your interview.
You’ll find unique questions, like “What would you do if someone collapsed at your checkout lane?” and “ What would you do if a friend asked you to give them a discount?” so you can be prepared for whatever question comes your way.
1) Tell me about your work experience
For each role you mention, focus on the responsibilities that are relevant to the position at Morrisons. Highlight specific skills you developed and achievements in these roles.
Sample answer:
“At my most recent position with ABC Retail, I worked as a Customer Service Assistant for two years, where I was responsible for assisting customers, handling transactions, and managing stock. One of my key achievements there was leading a project to reorganize the stockroom, which improved our efficiency in restocking items by 30%. Prior to that, I worked at XYZ Supermarket, where I developed strong teamwork and communication skills while working in a fast-paced environment. These experiences have equipped me with a solid foundation in retail operations and customer service, making me well-prepared for a role at Morrisons. I’ve also completed a course in Retail Management, which has given me a broader understanding of the retail industry. I see this opportunity at Morrisons as a perfect fit for my skills and experiences, and as a step forward in my career in retail.”
This response gives a clear and concise overview of your work experience, emphasizing aspects that are most relevant to the job at Morrisons, and demonstrates your readiness for the role.
2) What do you know about Morrisons?
When answering this question, demonstrate your knowledge of the company's history, values, market position, and any recent initiatives or developments.
Sample answer:
“Morrisons has a rich history, dating back to its founding in 1899 by William Morrison. It’s now one of the UK’s largest grocery retailers, known for its focus on quality fresh food and customer value. I admire Morrisons’ commitment to sustainability, evident in its initiatives like reducing plastic waste and sourcing local produce, aligning with contemporary environmental concerns. The company has also embraced digital transformation, enhancing its online shopping experience, which is crucial in today’s retail landscape. Morrisons is not just a supermarket; it’s a community-centric brand, often involved in local and national charitable activities. I’m particularly impressed with its ‘Market Street’ concept, which brings a unique approach to food retailing, focusing on fresh, locally sourced products. Morrisons’ dedication to employee development and creating a positive work environment is commendable and speaks to the kind of company culture I seek to be part of.”
This response shows you’ve done your research on Morrisons, from its historical roots to current initiatives and market position, demonstrating that you are genuinely interested in the company.
3) What do you think sets Morrisons apart from other similar stores?
Highlighting Morrisons' unique selling point of focusing on fresh produce.
A great tip from a Morrisons hiring manager is to discuss the Market Street concept, a distinctive feature of Morrisons stores that replicates a traditional market feel within a supermarket.
You can also point out Morrisons' approach to sourcing and supply chain management, Morrisons’ commitment to community involvement and efforts in sustainability.
Sample answer:
“What sets Morrisons apart from other similar stores is its unique blend of traditional values and modern retail practices. The Market Street concept is a prime example, offering customers an experience akin to a traditional local market with the convenience of a supermarket. This, coupled with their in-store preparation of fresh produce, showcases their commitment to quality and freshness. Morrisons' vertical integration in the supply chain allows for a significant focus on local sourcing and product quality, which is increasingly important to consumers. The company's dedication to community involvement and sustainability initiatives, like reducing plastic waste and promoting eco-friendly practices, aligns with growing consumer consciousness about environmental impact. Morrisons' focus on customer service and innovative solutions like their efficient online shopping platform, demonstrate their adaptability and commitment to customer satisfaction. These factors collectively create a unique shopping experience that differentiates Morrisons in the competitive retail market.”
This response effectively articulates the distinct characteristics of Morrisons, demonstrating your understanding of what makes the company stand out in the supermarket industry.
4) Why do you want to work for Morrisons?
When answering this question, align your personal values and career goals with those of Morrisons, and show enthusiasm for the role you're applying for.
Sample answer:
“I want to work for Morrisons because I admire its commitment to quality and community values, which aligns closely with my personal and professional ethos. I am impressed by Morrisons’ innovative approach to retail, especially its focus on sustainability and local sourcing, which I believe are essential in today's market. The opportunity for professional growth at Morrisons, coupled with its reputation for a positive work environment, makes it an ideal place for me to advance my career in retail. I am particularly drawn to the company’s dedication to customer service excellence, something I am deeply passionate about. I am excited about the prospect of contributing to a team that values adaptability and forward-thinking, and I am confident that my skills in customer relations and team collaboration would make a significant impact at Morrisons.”
This response shows that you have a deep understanding of Morrisons as a company, and you are able to align your personal values and career aspirations with what Morrisons offers.
5) Tell us what you like and dislike about shopping at Morrisons
This is a tricky question. It's important to be honest yet diplomatic, focusing more on the positives while addressing any negatives constructively.
Sample answer:
“I really enjoy shopping at Morrisons, particularly because of the freshness and quality of the produce, which I think is a standout feature. The Market Street concept gives a unique shopping experience, bringing the feel of a local market into a modern supermarket setting. I’ve also been consistently impressed with the customer service; staff members are always helpful and friendly. One area I think could be enhanced is the variety of international food options. As customer demographics become more diverse, expanding this range could cater to a wider audience. But, I understand that product ranges are often tailored to local preferences. Overall, my experiences at Morrisons have been very positive, and I admire the company’s commitment to quality and customer satisfaction.”
This approach allows you to provide a balanced view, showing that you appreciate the strengths of Morrisons while also demonstrating your ability to think critically and offer constructive feedback.
6) How would you define excellent customer service?
When answering this question, it's important to demonstrate your understanding of what constitutes outstanding customer service, especially in the context of a retail environment.
Sample answer:
“Excellent customer service, to me, is characterized by a deep understanding of and empathy for customer needs. It’s about providing prompt and efficient service, ensuring that customers can find what they need without unnecessary delay. Knowledge of the products and the ability to offer helpful advice is crucial. A friendly and welcoming attitude goes a long way in making customers feel valued and respected. Excellent customer service also involves going the extra mile - doing something unexpected but appreciated by the customer to enhance their shopping experience. Creating a memorable experience for customers encourages loyalty and positive word-of-mouth. Finally, it’s about listening to customer feedback and continually striving to improve the service offered. In a retail setting like Morrisons, where customer interaction is frequent and varied, these aspects of customer service are essential for both meeting and exceeding customer expectations.”
This response shows a comprehensive understanding of excellent customer service and aligns with the values and expectations of a customer-focused company like Morrisons.
7) How would you deal with an upset customer?
Highlight the need to remain calm and professional, regardless of the customer's demeanor. Discuss how you would identify the root of the customer’s issue and explore possible solutions.
Sample answer:
“When dealing with an upset customer, my first step is to listen actively and empathetically to understand their concerns fully. Maintaining a calm and professional demeanor is crucial to de-escalating the situation. I would acknowledge their issue and offer an apology for any inconvenience they’ve experienced. Next, I’d identify the root of the problem and work collaboratively with the customer to find a practical solution, keeping in mind Morrisons’ policies and the customer’s satisfaction. If the situation requires, I wouldn’t hesitate to seek assistance from a supervisor to ensure the customer’s concern is addressed appropriately. Finally, a follow-up to ensure the resolution was satisfactory can often turn a negative experience into a positive one, showing the customer that Morrisons values their business and feedback.”
This response demonstrates your ability to handle upset customers effectively, showing that you possess the necessary skills and temperament for a customer-facing role at Morrisons.
8) What would you do if the store became very busy and stock needed replenishing?
When answering this question, show your ability to manage priorities, work efficiently, and maintain customer service standards even under pressure.
Sample answer:
“In a situation where the store becomes very busy and stock needs replenishing, my first step would be to quickly assess which areas of the store require immediate attention. Prioritizing high-demand items and essential goods would be crucial. Efficient time management would be key, balancing the task of restocking with maintaining a presence on the shop floor to assist customers. Communication with team members would be vital in such scenarios, either to coordinate efforts in restocking or to ensure customer queries are addressed promptly. While focusing on these tasks, I would still be committed to maintaining the store's standards, keeping aisles clear and safe. Throughout, I would adhere to Morrisons’ restocking procedures to ensure accuracy and efficiency. In my previous retail role, I have managed similar situations by staying organized, communicating effectively with my team, and always keeping the customer's needs at the forefront.”
This response demonstrates your understanding of the importance of balancing multiple responsibilities, your ability to work as part of a team, and your commitment to maintaining high standards in a fast-paced environment, which are all crucial skills for a role at Morrisons.
9) What would you do if someone collapsed in your checkout lane?
Highlight the need to call for immediate assistance.
If you are trained in first aid, mention that you would administer basic assistance, such as checking for breathing and ensuring the person is in a safe position.
Acknowledge the importance of following Morrisons' emergency procedures, emphasizing your willingness to adhere to company policies in such situations.
Sample answer:
“If someone collapsed at my checkout lane, my first response would be to remain calm and ensure their safety and that of others nearby. I would immediately signal a colleague to call emergency services, or use any in-store emergency system if available. If trained and certified, I would administer basic first aid, such as ensuring the person is breathing and in a safe position, but I would avoid moving them unless necessary. I would manage the surrounding area by asking customers to give space and possibly closing my lane to maintain safety and privacy. It’s crucial to follow Morrisons' emergency procedures in such situations, so I would adhere to any specific guidelines the store has. I would stay with the person, providing reassurance until medical help arrives. After the incident, I would report it to the management team and complete any required documentation, ensuring a thorough and responsible handling of the situation.”
This response demonstrates your ability to act responsibly and effectively in an emergency situation, showing that you are a capable and reliable candidate for a position at Morrisons.
10) What would you do if a friend asked you to give them a discount?
When answering this question, it's crucial to demonstrate your integrity, adherence to company policies, and understanding of professional boundaries.
Sample answer:
“If a friend asked me to give them a discount, my first action would be to adhere strictly to Morrisons' company policies. I would politely but firmly decline their request, explaining that while I value our friendship, I cannot engage in actions that are against company policy and professional ethics. I would then inform them about any current promotions or loyalty programs that Morrisons offers, which they might benefit from. Maintaining professionalism at work is crucial, and I understand the importance of keeping personal relationships separate from professional duties. If the situation warrants it, I would also report the incident to my supervisor to maintain transparency and uphold the store’s standards of conduct.”
This response shows that you understand the importance of integrity and professionalism in the workplace and that you are committed to upholding the policies and ethical standards of Morrisons.
11) How do you handle working with people who have different opinions and beliefs?
For this question, it’s important to demonstrate your ability to work effectively in a diverse environment, show respect for others, and maintain professionalism.
Sample answer:
“In my experience, working with people who have different opinions and beliefs is an integral part of a diverse and dynamic workplace. I respect the diversity of thoughts and perspectives, as it often leads to more innovative solutions and a stronger team. I believe in actively listening and engaging in open communication to understand where others are coming from. Focusing on our common goals at Morrisons, such as delivering excellent customer service and achieving team objectives, helps in bridging any differences. I maintain professionalism and cooperation in all interactions, ensuring that personal beliefs do not interfere with our collective responsibilities. I also see disagreements as an opportunity to develop conflict resolution skills, aiming for solutions that respect everyone’s viewpoints. Working in such an environment is a chance for personal growth, learning to be more adaptable and empathetic. This approach aligns well with Morrisons’ values of respect and teamwork, fostering a positive and inclusive work culture.”
This response demonstrates your ability to work effectively and harmoniously in a diverse environment, showing that you are a team player who values respect and inclusion – qualities that are important for any role at Morrisons.
12) What would you do if you saw an item that was incorrectly priced on the shelf?
When answering this question, it's important to demonstrate your attention to detail, commitment to customer service, and adherence to company procedures.
Sample answer:
“If I noticed an item that was incorrectly priced on the shelf, I would first confirm the correct price by checking the store’s pricing system. Upon confirming the discrepancy, I would promptly report it to the appropriate department or my supervisor to ensure it's addressed quickly. If possible, I would correct the price display on the shelf myself to prevent customer confusion. Should customers be present, or if any have the item in question, I would inform them about the correct price to maintain transparency and prevent any surprises at checkout. Throughout, I would ensure that all actions taken align with Morrisons’ policies and procedures regarding pricing errors. I would also take note of the incident to help prevent similar issues in the future, perhaps suggesting regular price audits to the team to ensure accuracy.”
This response shows that you are attentive to details, proactive in resolving issues, and committed to providing excellent customer service, all while adhering to the company's standards and procedures.
13) Why did you leave your last job?
Unfortunately, this could be a trick question where they ask about things you didn’t like in your previous job. Frame your response in a way that focuses on your future goals and how the new role aligns with them, rather than dwelling on any negative aspects of your previous job.
Sample answer:
“I left my last job because I was looking for an opportunity that more closely aligns with my long-term career goals in retail management. While I valued my experiences and the skills I developed there, I feel ready to take on new challenges and further my career. Morrisons offers the kind of dynamic and customer-focused environment I’m seeking, along with opportunities for professional growth and development in areas I’m passionate about, such as sustainable retail practices and community engagement. The role at Morrisons presents exciting prospects for advancement and personal development that align with my career aspirations. I’m eager to bring my experience and enthusiasm to this new role and contribute positively to the team.”
This response positions you as a proactive and forward-thinking candidate, focusing on professional growth and positive change, rather than dwelling on any negative aspects of your previous employment.
14) What motivates you?
When answering this question, convey your intrinsic motivations and how they align with the role you're applying for and the values of the company.
Sample answer:
“What motivates me most is the opportunity to contribute to a team’s success while delivering excellent customer service. I thrive in environments where I can collaborate with others, share ideas, and work towards common goals. This aligns perfectly with the role at Morrisons, where teamwork and customer satisfaction are paramount. I’m driven by the prospect of personal and professional growth. Morrisons’ commitment to employee development and continuous improvement resonates strongly with my own values. In my previous role, for instance, my drive to enhance customer experience led me to initiate a feedback system that significantly improved our service delivery. I’m excited about the opportunity to bring this same level of enthusiasm and dedication to Morrisons, a company that values innovation, quality, and community engagement.”
This response effectively communicates your motivations and how they align with the role at Morrisons, demonstrating that you are a candidate whose personal and professional drives are in sync with the company's ethos.
15) Are you able to work flexible hours?
The more flexible you are with your hours, the better your chance of getting hired, so try to be flexible. If possible, let the interviewer know that you can work on weekends and/or holidays.
Sample answer:
“I understand the importance of flexible scheduling in retail, particularly in a dynamic environment like Morrisons. I am generally available to work a variety of shifts, including evenings and weekends. While I do have some commitments, such as classes on weekday mornings, I am quite flexible outside of these hours. I am also willing to work on holidays and adjust my schedule to meet the store’s needs as much as possible. I have reliable transportation, which aids in my ability to adapt to different shift times. I am very enthusiastic about the opportunity to work at Morrisons and am eager to contribute to the team in a way that supports the store's operations and customer service goals.”
This response shows you understand the requirements of the role, your willingness to be as flexible as possible, and your proactive approach to balancing work with other commitments.
16) How do you handle working in a fast-paced environment?
Emphasize the role of effective teamwork and communication in a fast-paced environment. You can also talk about your past experiences in similar environments. Share specific examples where you successfully managed a high-pressure situation.
Sample answer:
“I thrive in fast-paced environments, as I find they bring out my best in terms of adaptability and efficiency. I prioritize tasks effectively, focusing on what needs to be done immediately while planning ahead for other responsibilities. Staying calm and focused is key, and I use strategies like taking a moment to organize my thoughts and breaking tasks into smaller steps to maintain clarity under pressure. Strong teamwork and clear communication are also vital, and I always aim to contribute positively to the team dynamic. From my previous experience in retail, I’ve learned valuable lessons on handling peak times efficiently while still ensuring customer satisfaction and maintaining high-quality service. I believe in the importance of self-care, so outside of work, I engage in activities that help me unwind and stay grounded, which in turn helps me perform better in a fast-paced work environment.”
This response shows that you possess the necessary skills and mindset to effectively handle the demands of a fast-paced job at Morrisons. It demonstrates your capability to manage stress, prioritize tasks, and maintain high standards of work, all while being a supportive team member.
What to wear for a Morrisons job interview to get hired
You should wear a smart casual outfit for a Morrisons job interview.
This could include khaki pants and a breathable, collared shirt. The key is to appear as though you're ready to work, even though you won't be working that particular day.
According to a Morrisons employee, the store will give you a shirt, apron, and jacket (if needed), but you need your own black shoes and trousers.
If you’re a woman, you can choose to wear long skirts but I suggest trousers instead.
What to expect in a Morrisons job interview
A Morrisons job interview is typically very informal with questions about what you are doing or have done education-wise, how far away you live, do you have a car, and what is your flexibility.
According to a Morrisons hiring manager, the main thing they’re interested in is your flexibility and availability. They want to know what days and hours you can work.
All the other questions are mandatory - just answer them as honestly as you can
Understand the interviewer’s point of view
When interviewing candidates for a position at Morrisons, interviewers are focused on identifying specific traits that align with the company’s values and operational needs.
1. Someone who provides excellent customer service. Interviewers look for candidates who demonstrate a genuine passion for helping others, a friendly and approachable demeanor, and the ability to listen and respond to customer needs effectively.
2. Someone who can deal with difficult customers. The ability to remain calm, empathetic, and solution-oriented when faced with challenging interactions is crucial. You should demonstrate an understanding that dealing with difficult customers is not just about resolving immediate issues but also about preserving the customer's relationship with the store.
3. Someone who has flexible working hours. Given the dynamic nature of retail operations, Morrisons places a high value on candidates who offer flexibility in their working hours. You should communicate their availability clearly and honestly while showing a willingness to accommodate the store's scheduling needs as much as possible.
If you can effectively demonstrate these traits - excellence in customer service, the ability to manage difficult customer interactions, and flexibility in working hours - are likely to stand out in a Morrisons job interview. Good luck!
